Shipping policy
We ship worldwide, and shipping is always free.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. You'll receive a confirmation email once your order has shipped, along with a tracking number.
Shipping Time
Estimated delivery times vary by destination:
| Region | Estimated Delivery |
|---|---|
| United States | 7–12 business days |
| United Kingdom, Germany & rest of Europe | 7-12 business days |
| Canada, Australia & New Zealand | 7-14 business days |
| Rest of world | 10–15 business days |
Delivery times are estimates and begin from the date of shipment, not the date of order. Delays can occasionally occur due to customs processing or carrier delays outside of our control.
Shipping Cost
Free, on every order, no minimum required.
Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 2–3 business days for tracking information to update after you receive it.
Customs, Duties & Taxes
We cover all import duties for international orders. No extra hidden fees when your package arrives.
Delayed or Lost Packages
If your order hasn't arrived within the estimated delivery window, please contact us at cs@lennook.com and we'll look into it right away. If a package is confirmed lost in transit, we'll offer a replacement or full refund.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, but we're happy to help redirect a package if it hasn't shipped yet — contact us at cs@lennook.com as soon as possible after placing your order.