Refund policy

At LENNOOK, we take immense pride in the craftsmanship, durability, and materials of our full-grain leather travel gear. We want you to be completely satisfied with your purchase.

1. 30-Day Return Guarantee (Standard Items)
We offer a 30-day return policy for all standard, non-personalized products:
- You have 30 days from the date of delivery to request a return.
- To be eligible for a return, the bag must be unused, in its original pristine condition, with all tags and protective packaging (including the dust bag) intact.
- Customers are responsible for return shipping postage unless the item received is defective or damaged upon arrival.

2. Personalized & Monogrammed Items (Final Sale)
- Every personalized item featuring custom initial stamping or bespoke engraving is handcrafted specifically for you.
- All personalized/monogrammed items are FINAL SALE and cannot be returned, exchanged, or refunded, unless there is a verifiable manufacturing defect or personalization error on our part.

3. Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, please contact our team within 48 hours of delivery at support@lennook.com with photos of the issue, packaging, and your Order Number. We will immediately arrange a complimentary replacement or full refund.

4. How to Start a Return
1. Email support@lennook.com with your Order Number and reason for return.
2. Our team will provide you with the return address.
3. Once your return is received and inspected, your refund will be processed back to your original payment method within 3–5 business days.