At Lennook, we design travel bags built to last frequent trips. We proudly back every weekender duffle with a 3-year warranty from the date of purchase.
What is covered
Manufacturing defects in raw materials and craftsmanship under regular intended use:
- Failed stitching & seam separation
- Defective metal hardware, broken zippers
- Material flaws upon delivery
What is NOT covered
- Natural patina, fading and normal wear after regular use
- Scuffs, scratches, stains, water damage, overloading damage
- Misuse, accident, alteration or third-party repairs
- Damage caused by failure to follow our care instructions
Claim Process
- Reach out via our contact form with your order number and clear photos showing the defect
- Our team will review your request within 2 business days
- Approved claims will be resolved by repair or product replacement, at Lennook’s discretion.
Shipping fees for warranty claims may apply.