FAQs

Products & Materials

What materials are Lennook weekender duffles made of?

Crafted exclusively from 100% premium full-grain cowhide leather, paired with heavy-duty metal hardware, smooth-glide zippers, and reinforced high-stress stitching for lifelong durability.

Will the leather bag develop patina over time?

Yes. Full-grain leather naturally develops a unique patina with regular use. This is not a defect but a natural characteristic that makes your bag one of a kind.

Can this duffle fit a 15-inch laptop?

Yes. The dedicated padded laptop compartment safely accommodates up to a 15-inch laptop.

3-Year Warranty

What does the 3-year warranty cover?

Our 3-year warranty covers manufacturing defects in materials and workmanship, such as broken zippers, failed stitching and faulty hardware under normal use. It does not cover normal wear, scratches, stains, misuse or damage from improper care.

How do I file a warranty claim?

Please reach us via our contact form with your order number and clear photos of the defect. Our team will review and respond within 2 business days. Approved claims will be resolved by repair or replacement at our discretion.

Is the warranty transferable?

No. The warranty only applies to the original purchaser who bought directly from our official Lennook store.

Shipping & Orders

How long will shipping take?

Orders are carefully packed and dispatched within 1–3 business days. Delivery time varies based on your destination. You will receive tracking information once your package ships.

Can I change or cancel my order after placing it?

Please contact us as soon as possible. If your order has not been shipped yet, we may be able to adjust or cancel it.

Do you ship internationally?

Yes, we ship to most regions worldwide. No import duties.